- Shipping & Returns
Shipping & Returns
Standard: 5 to 7 business days (excluding weekends and holidays) - $15
Express: 2 to 3 business days (excluding weekends and holidays) - $20
Order Processing Times
Standard & Express Shipping — Orders placed before our shipping cut-off time of 11am PST will be shipped same day Monday to Friday. All orders placed after the local cut-off time on will be shipped the following business day (M-F). Orders placed on weekends or holidays will be processed out the next business day(M-F).
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
For orders shipped to P.O. Box addresses, rural postal codes, and remote locations considered "beyond points", we can reach your destination through Standard shipping only. Please allow additional time for orders shipped to these addresses.
Shipping To Multiple Addresses
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact firstname.lastname@example.org for assistance and we'll be more than happy to help!
Taxes & Duties
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
Order Tracking Information
Once an order has shipped, we'll send you an e-mail with the tracking number. Just click on the link to take you to the carrier's website to track the progress of your shipment.
Please note orders of high value require a signature upon delivery.
We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and call 604 943-8088 so that we can assist you with your order as needed.
Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.
Redirecting An Order
Please make sure your shipping address is correct—we cannot redirect orders once items have been dispatched.